Frequently Asked Questions

Answers about ordering, samples, documentation and shipping.

Ordering & Samples

How do I request a free sample?

Click "Request a Sample" on any product page or in the header, fill in your company details, and our team will confirm shipment within 2 business days.

What is the minimum order quantity?

MOQs vary by ingredient and are listed on each product page, typically starting from 5kg for liposomal formats.

Can I get custom formulations?

Yes — our R&D team supports custom actives, concentrations and delivery formats. Contact our sales team to discuss your requirements.

Documentation & Compliance

How do I get a Certificate of Analysis (COA)?

Every batch's COA is available on request via "Request Documents" on the product page, or through your account's Saved Documents section.

Are your ingredients Novel Food compliant?

All ingredients sold in the EU meet applicable Novel Food and food safety regulations. Regulatory dossiers are available on request.

Shipping & Logistics

Which countries do you ship to?

We ship across the EU and to select international markets. Shipping options and timelines are calculated at checkout.

How are temperature-sensitive ingredients handled?

Cold-chain ingredients ship in insulated, temperature-monitored packaging with expedited carriers.