Frequently asked questions
Ordering, samples, product status, documentation and shipping. If your question is not covered here, use the relevant NexaGens enquiry route.
Ordering and samples
Do you sell to consumers?
No. NexaGens supplies business customers only. Our products are ingredients for further processing, not finished consumer products, and must not be resold as such.
What is the minimum order?
There is no portfolio-wide commercial MOQ. Minimum order quantities depend on the product, manufacturer, production status, packaging and order requirements and are confirmed in the quotation.
Why are your samples paid?
Evaluation samples are normally paid because they are supplied for product-specific technical assessment. A qualified B2B project may receive a discretionary partial or full waiver. A paid sample fee may be credited once against the first commercial order for the same product or project placed within 12 months, subject to written confirmation.
What sample sizes are available?
Evaluation samples generally start at 50 g. Certain products use 100 g or 250 g packs. The applicable size, price and availability are confirmed on the product page or for the individual request.
Are all samples immediately available?
No. Sample availability depends on product maturity, qualification status and available development or commercial stock and is confirmed for each request.
How do I order more than the evaluation quantity?
Request a quotation from any product page. Tell us the product, quantity, application, target market and documentation needs. NexaGens will confirm the applicable specification, availability and commercial terms before supply.
Product status
What does Qualified mean?
Qualified indicates that an applicable specification and controlled review pathway have been established for the stated product status. It does not by itself confirm current batch availability, a complete document set or released stock; request product-specific confirmation before ordering.
What are the other maturity stages?
Pre-Production and In Qualification are earlier stages. Pre-Production indicates that the target product profile is defined while formulation and process work continue. In Qualification indicates that evidence, methods and specifications are still being confirmed. The current stage must be checked for the individual product.
How is the specification confirmed?
NexaGens distinguishes development targets from approved commercial specifications. For commercial supply, the applicable specification and manufacturer or laboratory documentation are reviewed before NexaGens makes its final commercial batch-release decision.
How do I confirm a product's current status?
Ask NexaGens to confirm the product maturity, applicable specification, current document set and sample or commercial availability for the individual ingredient and relevant batch.
What is the lead time?
There is no portfolio-wide lead time. Lead time is confirmed per quotation and depends on product and batch status, quantity, packaging, testing and release requirements, transport and destination.
Documentation and compliance
Which technical documents can I request?
Technical documentation is available on request, subject to the product's qualification status, applicable manufacturer and relevant batch. Depending on the product, this may include a TDS, specification, batch-specific CoA, SDS, stability or shelf-life information, quality statements and other supporting information. NexaGens confirms the current document set for each enquiry.
Do you provide a certificate of analysis?
A batch-specific Certificate of Analysis depends on the product and is available only for an applicable produced, tested and released batch. NexaGens confirms the relevant batch documentation before supply.
Are your ingredients Novel Food compliant?
Regulatory status varies by ingredient, source, process, specification and intended market. NexaGens provides product-specific technical documentation and ingredient-level information to support EU regulatory assessment. The finished-product manufacturer remains responsible for the final formulation, dosage, claims, labelling and intended market.
Do you provide allergen, GMO, irradiation and BSE/TSE statements?
These statements may be available depending on the product and manufacturer. Request the relevant document and NexaGens will confirm the current product-specific information. Finished-product declarations remain the customer's responsibility.
Do you sign NDAs?
NDA support is available where appropriate for custom development, confidential technical documents, product concepts or commercial negotiations and is agreed for the specific project and information exchanged.
What analytical methods do you use?
Methods and acceptance criteria are selected for the individual product and technical function. Manufacturer or qualified-laboratory testing and specialist characterisation are reviewed against the applicable product requirements; request the current method information where available.
Shipping, VAT and logistics
Where do you ship?
Available destinations and supply terms depend on the product, order, logistics and applicable delivery term. Request a quotation for commercial supply or any destination not supported by the evaluation-order checkout.
Are prices inclusive of VAT?
Prices are exclusive of VAT unless expressly stated otherwise. Dutch VAT or the applicable reverse-charge or export treatment will be applied according to the customer's location, VAT status and the transaction.
What Incoterms do you use?
Delivery terms are agreed per order and stated in the quotation or order confirmation under Incoterms 2020. Importer-of-record responsibility depends on the agreed order and Incoterm; for shipments outside the EU it is normally the customer or appointed distributor unless the agreed term expressly places that responsibility on NexaGens.
How are products packaged?
Packaging is product- and manufacturer-specific. Evaluation samples are normally supplied in a labelled high-barrier pouch, with an aluminium barrier, desiccant or another protective format where the product requires it. Commercial pack size and format are confirmed in the product specification or quotation.
What is the shelf life?
Shelf-life or stability information depends on the product and maturity of the stability programme. NexaGens confirms the currently supported storage and shelf-life information for the relevant product and batch.